Smart Services have become a key success factor for industrial companies. However, those companies often struggle to develop smart services successfully. A major reason for that is low standardization of service development processes. Our latest benchmarking study "Transformation of the Service Organization" highlights that more than half of all participating industrial companies do not apply formalized processes to develop smart services. To address this issue, we offer industrial companies the possibility to participate in our focus group to discuss and work on the following topics:
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Refining our formalized smart service innovation process for industrial companies
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Developing success factors for innovating smart services at industrial companies
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Embedding smart service innovation in your processes landscape
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| Analyzing and processing customer needs |
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Designing successful selection mechanisms
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| Implementing novel tools and methods to develop smart services |
Your benefits in short:
- Comprehensive guideline to apply a formalized process for developing smart services at industrial companies
- Extensive documentation of the meetings, incl. background research about the related topics
- Networking and cross-industry knowledge exchange
General information:
- Meetings: Kick-Off + at least 3 additional meetings at successful practice companies
- Participation fee: CHF 10'000
- Registration: Please fill out the form below.
