Insights from the Smart Services Summit 2019 in Zurich

ITEM-HSG presents research on "Everything-as-a-Service" (XaaS) at Smart Services Summit 2019
An exchange platform for practitioners and academics
The second edition of the “Smart Services Summit” took place in Zurich on Friday, 13 September 2019. The event was hosted by the Swiss Alliance for Data-Intensive Services and co-organized by ZHAW and HS Lucerne. The summit attracted over two dozen participants from industry and academia, fostering fruitful discussions between both perspectives.
The agenda was structured in four blocks. The first block featured practitioner’s perspectives on success stories and challenges faced by the industry in the realm of smart, data-driven services. The three blocks of academic presentations followed the flow of value creation through smart services, namely, Value System Design, Value Propositions and Value Capturing.
In each block, academics pitched their research in seven minutes sharp. Every academic contribution was backed by a short research paper and a poster summarizing its findings.
ITEM-HSG presents research on "Everything-as-a-Service" (XaaS)
The Smart Services group at the Institute of Technology Management (ITEM-HSG) joined with a poster discussing the group’s latest research paper on Everything-as-a-Service (XaaS). Moritz Classen (ITEM-HSG) shared some insights from software and manufacturing companies that transformed towards XaaS with success. In addition, he introduced the St.Gallen IGaaS (Industrial Goods-as-a-Service) Management Model. This framework was developed by ITEM-HSG and aims at providing guidance for decision makers considering to introduce aaS offerings.
The findings from the research paper have been condensed into the White PaperEverything as a service? Revealing Challenges for Software & Manufacturing Companies”. This practitioner-oriented publication analyzes the key opportunities and challenges of XaaS using real-life software and manufacturing cases. In addition, it reveals some avenues for further research relevant for both academics and practitioners. You will find your free copy of the White Paper and further information about XaaS here.
We thank all participants for their very insightful comments shared during the Smart Services Summit 2019, as they will guide our future research and projects. We are looking forward to seeing you again in 2020!
White Paper

You will find your free copy of the White Paper and further information about XaaS here.



Moritz Classen
Wissenschaftlicher Mitarbeiter & Doktorand