From Human Expertise to Autonomous Maintenance Services

Generative Artificial Intelligence (GenAI) is becoming increasingly important for manufacturing companies in the context of increasing digitalisation and new service business modeAnother core research focus of our group is the interplay of digitalization, new technologies, and service business models, which is strongly influenced by Generative Artificial Intelligence (GenAI). In this context, we are collaborating with 6 industry and 2 research partners in a new Innosuisse Project to bridge the gap “From Human Expertise to Autonomous Maintenance Services”. Manufacturers struggle to provide customers context- and user-specific knowledge due to labor shortages and skill gaps in maintenance. Thus, an Autonomous Maintenance Service (AMS) will leverage GenAI, i.e., Large Language Models to systemize and provide manufacturers' existing expert knowledge as a service.

Research Partner

Implementation Partner

Contact

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Jean Paul Potthoff

Research Associate

ITEM-HSG
Büro 24-0-202
Dufourstrasse 40a
9000 St Gallen

Ronja Trappmann

Research Associate

ITEM-HSG
Büro 24-0-202
Dufourstrasse 40a
9000 St. Gallen
north