Elevating Operational Excellence in Pharma: From Manufacturing to Quality Assurance

Join us in Dublin to learn about the latest insights from the Operational Excellence Research group of the University of St.Gallen!

We are happy to continue our conference series - in-person in Dublin!

We are the leading research institution in the field of Operational Excellence (OPEX) in the pharmaceutical industry and conducting research as well as industry projects since 2004. Building on our many years of experience in industry benchmarking, our databases include data from almost 600 facilities, making them the largest independent OPEX benchmarking databases in the pharmaceutical industry - worldwide. We support pharmaceutical companies in reaching Operational Excellence through dedicated assessments on network and site level, identification of site complexity, OPEX workshops, as well as process mapping and identification of improvement potential.

This conference will give you first-hand insights and practical advice for your journey toward Operational Excellence. Thereby, you will get to know state-of-the art quality management practices and latest insights on the interplay between Operational Excellence and Digitalization. As a special feature of this event, we will officially present our newest Quality Assurance benchmarking. Practical insights into measuring success in Quality Assurance will round up the conference. We will include interactive discussions and workshops to facilitate knowledge sharing among participants in this conference.

Do not miss this opportunity! We would be more than happy to connect and socialize with fellow peers in-person. This event is the perfect opportunity to do so!  

Please see the form below for registration. If you have any questions please do not hesitate to contact us at any time via phone or mail.

Best regards from Switzerland,

Prof. Dr. Thomas Friedli

Agenda & Participation Mode

Below you can find the agenda and key information for conference.

Location: TU Dublin
Time: 30th April 2024, 08:30 AM to 05:00 PM Irish Standard Time
Price*: 420 Euro (Full Day), 300 Euro (1/2 Day)
Agenda: see below
First come, first served

*Pricing excluding VAT

Registration form

Invoice Information
Full company name, Street, Zip Code & City, Country
Terms and conditions
Registration is binding. Once your registration is confirmed, you are obliged to pay the full price selected above. If you are not able to attend the conference you can choose a substitute to participate instead without any extra charge. The full name of this person and other contact details (as stated above) must be sent via e-mail to lorenzo.pirrone@unisg.ch. Cancellations up until the 15th of April, 2024, are free of charge. Afterward, cancellations will be charged with 50% of the full price selected above. If you wish to cancel your participation you have to send an e-mail to lorenzo.pirrone@unisg.ch containing the exact full name that you registered with. In case of a cancellation or postponement of the event, you will receive a 100% refund.


Thomas Friedli

Prof. Dr.

Professor of Production Management

Büro 0-236
Dufourstrasse 40a
9000 St. Gallen

Lorenzo Pirrone

Research Associate

Büro 24-0-241
Dufourstrasse 40a
9000 St Gallen

Fabian Klinkner

Research Associate

Dufourstrasse 40a
Büro 24-0-241
9000 St Gallen

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