Research Projects

As a scientific institute, research projects are one of our core competences. In such funded projects, we seek answers to the most important questions that manufacturing companies currently are confronted with. For example, in the Innosuisse flagship project ‘Towards a NetZero Plastics Industry’, we are investigating disruptive solutions to enable the decarbonisation of the plastics industry. Another core research focus of our group is the interplay of digitalisation, new technologies, and service business models, which is strongly influenced by Generative Artificial Intelligence (GenAI). In this context, we are collaborating with 6 industry and 2 research partners in a new Innosuisse Project to bridge the gap ‘From Human Expertise to Autonomous Maintenance Services’. 

Timeline: approx. 12-24 months
Consortium: multiple implementation and research partner 

2024

Wörner, D.; Budde, L. & Friedli, T. (2024). Towards circular business models in the punching industry: Leveraging smart sensor technology for sustainable manufacturing processes In: Lecture Notes in Mechanical Engineering.

2023

Friedli, T.; Specht, F. & Häussler, M. (2023): Swiss Manufacturing Survey 2023 – A national study.

Wörner, D. & Friedli, T. (2023). Role of Recycling Towards a Sustainable Business Model: A Perspective on Industrial Assets. In: Kohl, H., Seliger, G., Dietrich, F. (eds) Manufacturing Driving Circular Economy. GCSM 2022. Lecture Notes in Mechanical Engineering. 

Wörner, D.; Ritter, M.; West, S. & Friedli, T. (2023). Conceptual Ecosystems to Support the Development of Sustainable Business Models for a Capital Equipment Manufacturer. In: Meierhofer, J., West, S., Buecheler, T. (eds) Smart Services Summit. SMSESU 2022. 

Potthoff, J.P.; Tienken, C. & Friedli, T. (2023). Business Models for Commercializing Predictive Maintenance in the Context of Industrial Sustainability. In: Meierhofer, J., West, S., Buecheler, T. (eds) Smart Services Summit. SMSESU 2022. 

Tienken, C.; Rösler, J. & Friedli, T. (2023). Enhancing the Customer Journey with Digital Self-Services. In: Schneider, U., Hoika, J. (eds) Digital Marketing in the Automotive Electronics Industry. Management for Professionals.

2022

Wörner, D.; Ritter, M.; West, S. & Friedli, T.(2022): The impact of circular strategies on the triple bottom line: An analysis of enablers and actors in 9th International Conference on Business Servitization - Book of Abstracts, S.220-225.

Rösler, J.; Eugster, P.; Tienken, C.; Friedli, T. (2022). Digital Servitization Barriers of Medical Technology Firms: An Exploratory Study. In: West, S., Meierhofer, J., Mangla, U. (eds) Smart Services Summit.

2021

Classen, M. & Friedli, T. (2021) ‘It’s not like we can charge for everything’: revenue models to capture value from smart services in Pacific Asia, Asia Pacific Business Review.

Friedli, T.; Osterrieder, P. & Tienken, C. (2021). Fundamentals of Industrial Service Management. In: Friedli, T., Osterrieder, P., Classen, M. (eds) Managing Industrial Services. Management for Professionals.

2019

Classen, M.; Blum, C.; Osterrieder, P & Friedli, T. (2019): Everything as a service? Introducing the St.Gallen IGaaS Management Model. In: Proceedings of the 2nd Smart Services Summit. Thun : Swiss Alliance for Data-Intensive Services,  S. 61-65. 

Classen, M.; Friedli, T. (2019): Value-Based Marketing and Sales of Industrial Services: A systematic literature review in the age of digital technologies. In: Procedia CIRP 83, S. 1–7.

If you have any questions or an interesting topic you would like to discuss, please do not hesitate to contact us!