Western European manufacturers’ difficulties in earning revenue from industrial services in Pacific Asia have been linked to cultural values. Yet, ways of creating and capturing value from smart services in the region remain unexplored. Against this backdrop, this research seeks to (1) uncover how cultural values influence smart service revenue models, and (2) derive revenue model configurations enabling value capture. To do so, the authors study six Western European manufacturers commercializing smart services in Pacific Asia. The results indicate that indirect and freemium revenue models may achieve fit with the cultural values identified.
Publications
Please find an extended list of publications by the Chair of Production Management below:
Classen, Moritz; Blum, Christoph; Osterrieder, Philipp & Friedli, Thomas (2019): Everything as a service? Introducing the St.Gallen IGaaS Management Model. In: Proceedings of the 2nd Smart Services Summit. Thun : Swiss Alliance for Data-Intensive Services, 2019, S. 61-65. https://www.alexandria.unisg.ch/publications/257814
Classen, Moritz; Friedli, Thomas (2019): Value-Based Marketing and Sales of Industrial Services: A systematic literature review in the age of digital technologies. In: Procedia CIRP 83, S. 1–7. https://doi.org/10.1016/j.procir.2019.02.141
Friedli, T., Köhler, S., Macuvele, J., Eich, S., Ritz, M., Basu, P. & Calnan N. (2019). FDA Quality Metrics Research Report Year 3.
Köhler, S. (2019). Operational Excellence in der Qualitätskontrolle. Management und Qualität. Oktober 2019.
Köhler, S., Friedli, T. & Basu, P. (2019) Operational Excellence in Pharmaceutical Quality Control Labs: Driver of an Effective Quality System. Journal of Pharmaceutical Innovation.
Thomas Friedli; Steffen Eich; Stephan Köhler (2019): HSG-Institut unterstützt Industrie und FDA bei Sicherstellung der Arzneiversorgung und Prävention von Qualitätsproblemen. HSG Focus 3/2019
Friedli, T.; Schuh, G.; Lanza, G.; Remling, D.; Gützlaff, A.; Stamer, F. (2019): Next Level Production Networks. ZWF Zeitschrift für wirtschaftlichen Fabrikbetrieb, 114(3), 101-104.
Neb, A.; Remling, D. (2019): Quantification and Evaluation of Automation Concepts based on a Multi-Criteria Decision Analysis. 29th CIRP Design 2019
Benninghaus, C; Elbe, C.; Friedli, T. (2018): Organisationale Verankerung der Digitalisierung. ZWF Zeitschrift für wirtschaftlichen Fabrikbetrieb, 113(12), 859-862.
Remling, D.; Friedli, T. (2019): Digital technologies to coordinate manufacturing networks: A Swiss pioneering perspective, 26th EurOMA Conference, 17-19 June 2019, Helsinki, Finland
Classen, M., Blum, C., Budde, L.; Hänggi, R., Friedli, T. (2018). Digitalisierung à la carte. In: ZWF Zeitschrift für wirtschaftlichen Fabrikbetrieb 113 (12), S. 850–854. https://doi.org/10.3139/104.112016.
Wenking, M.; Benninghaus, C.; Friedli, T. (2016): Umsetzungsbarrieren & -lösungen von Industrie 4.0 – Welche Faktoren limitieren die Produktion der Zukunft?, ZWF Zeitschrift für wirtschaftlichen Fabrikbetrieb, Nr. 12/2016.
Seghezzi, H.-D.; Friedli, T. (2016): Integriertes Qualitätsmanagement, der St. Galler Ansatz, Lexikon Qualitätsmanagement, Walter de Gruyter GmbH, Berlin/Boston, S.490-493, ISBN 978-3-486-58465-3.
Lützner, R.; Budde, L.; Friedli, T. (2016): Unfocused factories as outcome of deliberate strategic management decisions, 23rd EurOMA Conference, 17. - 22.07.2016, Trondheim, Norway, 2016.
Lützner, R.; Benninghaus, C. (2016): Wettbewerbsvorteile durch Industrie 4.0, Brugg-Windisch, Poster Session
Lützner, R.; Friedli, T.; Budde, L. Noflatscher, S. (2016): Performance effects of factory-within-a-factory designs, 23rd EurOMA Conference, 17. - 22.07.2016, Trondheim, Norway, 2016.
Friedli, T. ; Lützner, R.; Wenking, M. (2016): Für den Verbleib in der Schweiz gibt es gute Gründe, Die Volkswirtschaft, 2016
Friedli, T.; Lützner, R.; Wenking, M. (2016): A holistic model for international manufacturing network management, 5th World Conference on Production and Operations Management P&OM Havana, 2016.
Friedli, T.; Basu, P.; Calnan, N. (2016): Innovation in Quality Metrics, Pharmaceutical Manufacturing, 2016
Friedli, T.; Ponce, N.; Mänder, C. (2016): Towards the Operationalization of Production Systems: Simultaneously Increasing Effectiveness and Efficiency, Pharma Focus Asia, 2016.
Friedli, T.; Benninghaus, C. (2016): Forschungs- und Anwendungszentren: Industrie 4.0 in St.Gallen, in: Industrie Management, Vol. 32, No. 4, p. 68-69.
Friedli, T.; Basu, P.; Calnan, N. (2016): Announcing FDA’s Pharmaceutical Manufacturing Quality Metrics Reserach, ISPE Pharmaceutical Engineering, 2016.
Benninghaus, C.; Lützner, R. (2016), Industrie 4.0 - From a Management Perspective, Benchmarking Report, University of St.Gallen, Final Report
Benninghaus, C.; Wenking, M. (2016): Der richtige Umgang mit Industrie 4.0 – Aspekte der Digitalisierung und Vernetzung aus Managementsicht, Industrie-Anzeiger, Nr. 28.16, S. 26-27.
Benninghaus, C.; Wenking, M.; Friedli, T. (2016): Benchmarking Industrie 4.0 – Wie agieren erfolgreiche Unternehmen?, IM+io, Jahrgang 31, Heft 3, S. 75-80.
Wenking, M., Benninghaus, C., & Groggert, S. (2017). Die Zukunft von Manufacturing Data Analytics–Implikationen für eine erfolgreiche Datennutzung im produzierenden Umfeld. Industrie 4.0 Management, 33(4), 33-37.
Wenking, M.; Benninghaus, C.; Friedli, T. (2017): Impact of external contingency factors on the adoption of different configurations in international manufacturing networks, in: 28th Annual Production & Operations Management Conference (POMS), Seattle, Washington, USA
Wiech M.; Böllhoff J.; Metternich J. (2017): Development of an Optical Object Detection Solution for Defect Prevention in a Learning Factory, Procedia Manufacturing, Volume 9, 2017, pp. 190-197, ISSN 2351-9789.
Köhler, S., & Buess, P. (2017). FDA/St.Gallen Quality Metrics Research. Dublin Institute of Technology Poster Session.
Kohr, D., Budde, L., & Friedli, T. (2017). Identifying Complexity Drivers in Discrete Manufacturing and Process Industry. Procedia CIRP, 63, 52-57.
Groggert, S.; Wenking, M.; Schmitt, R.H.; Friedli, T. (2017): Status quo and Future Potential of Manufacturing Data Analytics – an Empirical Study. In: Proceedings of International Conference on Industrial Engineering and Engineering Management (IEEE IEEM) in Singapore (2017)
Friedli, T., Köhler, S., Buess, P., & Mänder, C. (2017). Effektivitätssteigerung des Qualitätssystems durch Förderung der Qualitätskultur. Management Und Qualität, (12), 12–13.
Friedli, T., Köhler, S., Buess, P., Basu, P., & Calnan, N. (2017). FDA Quality Metrics Research Final Report.
Friedli, T., Köhler, S., & Buess, P. (2017). Cultural Excellence as the Foundation for Effectiveness of the Pharmaceutical Quality System. Pharma Focus Asia, 8(28), 40-43.
Friedli, T., Benninghaus, C., & Elbe, C. (2017). Swiss Manufacturing Survey – A national Study.
Friedli, T., & Benninghaus, C. (2017). Digitale Evolution mit Revolutionscharakter–Ganzheitlicher Ansatz der Digitalisierung. HSR Magazin, (1), 18-19.
Benninghaus, C.; Wenking, M.; Friedli, T. (2017): Impact of smart manufacturing solutions on the strategic management of international manufacturing networks, in: 28th Annual Production & Operations Management Conference (POMS), Seattle, Washington, USA
Lorenz, R.; Benninghaus, C.; Netland, T.; Friedli, T. (2018): Open Process Innovation and Digitalization of Manufacturing, in: 25th International EurOMA Conference, Budapest, Hungary.
Hering, S., Loretz, B., Friedli, T., Lehr, C. M., & Stieneker, F. (2018). Can lifecycle management safeguard innovation in the pharmaceutical industry?. Drug Discovery Today.
Friedli, T., Köhler, S., Buess, P., Eich, S., Basu, P., & Calnan, N. (2018). FDA Quality Metrics Research Final Report Year 2.
Friedli, T., Köhler, S., & Buess, P. (2018). Förderung von Operational-Excellence-Fähigkeiten als Basis für Effektivität des pharmazeutischen Qualitätssystems - Erkenntnisse aus der “Quality Metrics”-Forschung. Pharm. Ind., 80(6), 740–745
Friedli, T., Buess, P., Köhler, S., Chen, C., Mendivil, S., & Baker, D. (2018). The Impact of Quality Culture on Operational Performance - An Empirical Study from the Pharmaceutical Industry. PDA Journal of Pharmaceutical Science and Technology, 72(5), 531-542.
Friedli, T., Benninghaus, C., Elbe, C., & Remling, D. (2018). Swiss Manufacturing Survey 2018 – A national Study.
Friedli, T., Basu, P., Calnan, N., & Mänder, C. (2018). 21st Century Quality Management in the Pharmaceutical Industry. Aulendorf: ECV.
Wiech, M.; Walter, H.; Friedli, T. (2018): Management of international manufacturing networks – a site portfolio approach, in: 25th International EurOMA Conference, Budapest, Hungary
Friedli, T.; Benninghaus, C.; Elbe, C. (2018): Jedes zweite Produktionsunternehmen erwägt Verlagerung ins Ausland, in: Die Volkswirtschaft, Vol. 91, No. 1-2, p. 55-57
Benninghaus, C.; Budde, L. (2018): Digitale Technologien standortübergreifend nutzen – Schubkraft für kollektives Wissen, in: Industrieanzeiger, Vol. 140, No. 7, p. 28-29.