Smart Service Seminar – „Digital Transformation of the Service Organization” – 6 June 2019

„Digital Transformation of the Service Organization” – St. Gallen, Thursday 6 June 2019

We are happy to announce that we are conducting a one-day seminar on the topic of the Digital Transformation of the Service Organization with a special focus on manufacturing companies acting in a B2B environment and engaging in the endeavor of innovating, selling and delivering data-based services.
Within the seminar you will receive exclusive insights into the results of our eponymous benchmarking study “Smart Services – Transformation of the Service Organization”, while being able to network with representatives and experts of industry and academia. The seminar embraces topics such as the organizational configuration, innovation strategies and service sales in the realm of data-based services offered by manufacturing companies.
 
The seminar features three keynotes:
  1. Smart Services in Healthcare, by Siemens Healthcare AG
  2. The digital transformation journey of KUKA, by KUKA AG
  3. Quo vadis, Digital Services? Insights from 10 years of servitization research, by Prof. Dr. Heiko Gebauer from University of St. Gallen
 
Our goal is to offer hands-on experiences from successful practices through two keynote presentations and the possibility to discuss challenges related to digitalization in a workshop-alike context.

 

Your benefits in short:

  • Exclusive insights into the results of our benchmarking study
  • Presentations from successful practice companies
  • Cross-industry networking
  • Access to experts from industry and academia
 

General information:

Date: Thursday 6 June 2019
 
Place: St. Gallen (exact location still needs to be defined)
 
Participation fee: There are three options to participate. The regular participation fee to the seminar is set to CHF 590. We also offer a bundle that consists of the seminar participation and access to the benchmarking report at CHF 700.
Companies who participated in the benchmarking study profit from a discounted price of CHF 290.
 
Registration: Please fill out the form below.
 
You may find the agenda here.
Agenda

Registration

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Invoice Information

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Further information & contact

mcl
Moritz Classen
Research Associate & PhD Candidate
pos
Philipp Osterrieder
Research Associate & PhD Candidate