New project: Smart Service Booster
The Covid-19 pandemic has radically changed how industrial companies operate. Demand for new industrial goods has plummeted and is not expected to recover fully before 2021 ends. Remote operations are part of the new normal. Industrial firms have to ensure that production lines are running smoothly; people and goods are flowing while a substantial part of employees works from home.
Now is the moment to revisit the status quo. The 2008 financial crisis has taught us that innovative firms emerge from the crisis in a position of strength, outperforming their peers as the economy recovered. Many industrial companies, however, are short of products and services that allow them to react swiftly to shifting customer needs. To get there, changes in the portfolio and the organization are inevitable.
Digitalizing services can help industrial firms to stay on top of issues emerging in the crisis. [...]